Refund policy
2. REFUND POLICY
Our Guarantee
We want you to feel more prepared the day your order arrives — not less. If you're not satisfied with your purchase, you're covered by our 30-day money-back guarantee, starting the day your order is delivered.
How to Request a Refund
- Email support@gridproofsupply.com with your order number and the reason for your request.
- Our team will respond within 1 business day with next steps.
- Approved refunds are issued to your original payment method within 5–10 business days.
Please contact us before disputing a charge with your bank — we resolve nearly every issue faster than a dispute process will, usually within a day.
Returns
For most items, we'll process your refund without requiring a return — we'd rather you keep the product, gift it, or add it to your emergency kit than pay to ship it back. If a return is required, we'll provide instructions when you contact us. Returned items must be unused and in original packaging.
Damaged or Defective Items
If your item arrives damaged or defective, email support@gridproofsupply.com within 7 days of delivery with a photo of the item and packaging. We'll send a free replacement or issue a full refund — your choice. No return required.
Non-Refundable Situations
- Requests made more than 30 days after delivery
- Items damaged through misuse
- Digital bonus materials (yours to keep regardless)
Order Cancellations
Contact us within 12 hours of placing your order for a full cancellation and refund. After fulfillment begins, the 30-day guarantee above applies instead.